Tom Kelley Cadillac Service Technician

Job Description

Job Description

Description :

Functions : Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to service department profitability.

Relationships : Reports to Service Manager

Responsibilities and Authority :

Customer Satisfaction :

• Maintain customer satisfaction indexes at levels set by dealer and factory.
• Provide timely, quality service the first time.
• Resolving customer problems with the service they received in a quick, and courteous manner.
• Any other tasks deemed necessary by Management.

Service :

Human Resources, Training and Development :

Inter- and Intra-departmental Relations :

Requirements : Qualifications :

High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid in-state driver’s license. Excellent communication skills. ASE training and Certification desired.

Working Conditions :

The Service Technician works both outdoors and indoors. Some evening and Saturday hours may be required. The Technician will stand 4-10 ½ hours per shift, lift parts weighing up to 50 lbs. several times during a shift, and use hoist and test equipment as needed. She / he will stoop, kneel, crouch, reach, handle, lift, push and pull often. She / he will be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily. Road testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER