Talent.com
Customer Service Operations Lead

Customer Service Operations Lead

VirtualVocationsGarland, Texas, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Customer Service Operations & Escalation Lead (Contractor).

Key Responsibilities

Oversee daily operations across service channels and ensure targets are met

Act as the primary escalation point for complex customer cases and coordinate resolutions

Develop QA frameworks and manage workforce schedules for optimal service delivery

Required Qualifications

5-7 years of experience in customer service operations or escalation handling

Experience managing multi-channel support environments

Solid understanding of Freshdesk, Shopify, and NetSuite or equivalent systems

Strong data analysis and reporting skills

Knowledge of U.S. / Canadian consumer law and warranty requirements

serp_jobs.job_alerts.create_a_job

Customer Service Lead • Garland, Texas, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Regional Operations Team Lead

Regional Operations Team Lead

Moxie Pest ControlIrving, TX, US
serp_jobs.job_card.full_time
Play Your Part In Our Team Succeeding!.Working under the supervision of the Support Team Expert Department Manager / s, the Support Team Lead will be primarily responsible for helping guide our termi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Team Lead

Team Lead

Rack Room ShoesGrand Prairie, TX, US
serp_jobs.job_card.part_time
Location : Grand Prairie, Texas US.The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Success Lead

Client Success Lead

EIDLexitDallas, TX, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
At EIDLexit, we are dedicated to assisting small businesses with dissolving their companies and resolving defaulted Economic Injury Disaster Loans (EIDLs) and SBA 7a loans.As a rapidly scaling comp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Call Center Lead

Call Center Lead

Universal Health ServicesDallas, TX, US
serp_jobs.job_card.full_time
Lead - Call Center Specialist (FT).Behavioral Health Connections, Inc.We offer mental health evaluations to children, adolescents, adults, and older adults in crisis 24 hours a day, 7 days a week, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Director, Call Center Operations

Senior Director, Call Center Operations

Rise BroadbandIrving, TX, US
serp_jobs.job_card.full_time
Director of Call Center Operations will provide strategic and operational leadership as we build and develop a new in-person contact center. This role involves developing and executing strategies to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
RPLS - Operations Lead (Dallas)

RPLS - Operations Lead (Dallas)

LVI AssociatesDallas, TX, United States
serp_jobs.job_card.full_time
Position Title : Survey Project Manager.This role involves overseeing the direction, coordination, implementation, quality assurance / quality control, and completion of professional survey services.T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
RPLS - Operations Lead

RPLS - Operations Lead

LVI AssociatesDallas, TX, United States
serp_jobs.job_card.full_time
Position Title : Survey Project Manager.This role involves overseeing the direction, coordination, implementation, quality assurance / quality control, and completion of professional survey services.T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Operations Lead - PT

Operations Lead - PT

At Home Stores LLCDenton, TX, US
serp_jobs.job_card.full_time
Our Vision : To become the leading Home Dcor retailer.Our Mission : Enable everyone to affordably make their house a home. Job Summary : The Operations Lead (OL) oversees store processes and supports a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
MFG OPERATIONS RESOURCE LEADER

MFG OPERATIONS RESOURCE LEADER

KrogerIrving, TX, US
serp_jobs.job_card.full_time
Plan, coordinate and supervise daily activities of assigned department; ensure efficient operations.Perform all jobs safely, efficiently and accurately to maintain and improve the performance of th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Team Lead

Team Lead

Tempur SealyFrisco, TX, United States
serp_jobs.job_card.full_time
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Implementation Team Lead

Implementation Team Lead

HighLevelDallas, TX, US
serp_jobs.job_card.full_time
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.We are proud t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Manager, MarTech Operations & Customer Platforms

Manager, MarTech Operations & Customer Platforms

HiltonDallas, TX, US
serp_jobs.job_card.full_time
This is your chance to be a part of a MarTech team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships.As a Manager of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Solutions Lead

Customer Solutions Lead

The Container StoreCoppell, TX, US
serp_jobs.job_card.full_time
The Customer Solutions Lead position manages the daily workload of the Contact Center while allocating proper resources to each channel of retail. In partnership with the Managers and Supervisors, t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Service Operations Analyst

Service Operations Analyst

StrykerFlower Mound, TX, US
serp_jobs.job_card.full_time
People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities. People who are open to looking at problems from different...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director, Data Center OperationsNewDallas, TX

Director, Data Center OperationsNewDallas, TX

GalaxyDallas, TX, US
serp_jobs.job_card.full_time
Director, Data Center Operations.Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence.We ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Contact CenterOperations Supervisor

Contact CenterOperations Supervisor

MCIAddison, TX, US
serp_jobs.job_card.full_time
Contact Center Operations Supervisor.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Fulfillment Center Lead

Fulfillment Center Lead

CartTerrell, TX, US
serp_jobs.job_card.full_time
Apply here to be considered for our future Fulfillment Center Lead openings : .Our Talent Acquisition team will be reviewing applicants from this posting and determining if your skills and experience...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Team Lead, Market Operations

Team Lead, Market Operations

CarvanaDallas, TX, US
serp_jobs.job_card.full_time
At Carvana, we sell cars, but we are not salespeople.We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Servicing Manager - Site Operations

Senior Servicing Manager - Site Operations

Westlake Financial ServicesDallas, TX, US
serp_jobs.job_card.full_time
Senior Servicing Manager - Site Operations.The ideal candidate will be a strategic leader and the primary point of contact for all servicing operations at the site. This individual will oversee the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
EDM Service Delivery Lead

EDM Service Delivery Lead

S&P GlobalDallas, TX, US
serp_jobs.job_card.full_time
The Service Delivery team is responsible for ensuring that the EDM Hosted Service delivered to clients efficiently and effectively. This team typically focuses on managing client relationships, coor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30