Fraud Detection Analyst - Hicksville, NY

Fraud Detection Analyst - Hicksville, NY

The Fraud Detection Analyst plays a critical role in protecting the Bank's assets by proactively identifying and mitigating fraudulent activity. This position is responsible for reviewing daily fraud detection reports, analyzing suspicious transactions, and making timely, risk-based decisions to prevent losses. The analyst follows established procedures to ensure timely and accurate resolution of fraud cases while supporting a secure and trustworthy banking experience for customers. The role also supports internal and external stakeholders by responding to fraud-related inquiries and collaborating with industry peers to strengthen fraud prevention efforts.

Fraud Detection & Case Review

• Analyze daily detection reports to identify potential fraud.
• Make real-time decisions on transaction clearance, extended holds, account flags, and service restrictions.
• Investigate suspicious transactions and escalate complex cases to senior fraud specialists as needed.
• Monitor and resolve outstanding fraud alerts and ensure timely alert disposition.
• Document findings and actions taken in accordance with internal protocols.
• Maintain department logs and prepare metrics for management reporting.

Customer & Branch Support

Cross-Functional Collaboration & Industry Engagement

Additional Responsibilities

Job Requirements

Required Qualifications :

Preferred Qualifications :

Job Competencies

Technical Expertise

Core Professional Skills

Flagstar is an Equal Opportunity Employer