Field Service Technician

Job Description

Job Description

Since 1917, Globe Machine has been a manufacturer of industrial machines, systems, and plants for advanced composites, building products, and pulp & paper.

The Field Service Technician is an integral, customer-facing role within the Customer Support department. This role reports to the Customer Support Manager and works cross-functionally with Sales, Engineering, Purchasing, Manufacturing, and Operations to successfully address customer needs both in office and on location.

This position is located in Tacoma, WA and requires extensive travel, with an estimated 80% of the time spent traveling both domestically and internationally. This position offers a base salary of $65,000+ DOE, plus a bonus tied to travel.

ESSENTIAL DUTIES :

Office Responsibilities :

• Assist in the preparation of quotations for service visits and equipment upgrades.
• Provide customer support via telephone and electronic communication for installed existing equipment, maintenance questions and upgrades.
• Actively participate in the assembly and tests of the equipment prior to shipment.
• Create detailed plans for installation, startup, and commissioning including schedule, tasks, resources, tools and equipment.
• Gather hard or electronic copies of all drawings, schematics, and installation documentation for use in the field.
• Study and understand sequence of operations, controls philosophy, speed setups, and system performance requirements before arriving on-site.

On-Site Responsibilities :

QUALIFICATIONS :

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