Service Writer Job at Subaru South Charlotte in Pineville
MediabistroPineville, NC, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionGreet customers warmly and check them in for service appointments Accurately document customer concerns and vehicle issues on repair orders Communicate with technicians to understand diagnosis, timelines, and recommended repairs Present repair estimates to customers clearly and professionally, answering questions and gaining approvals Keep customers updated throughout the repair process and notify them of any delays or additional work needed Coordinate vehicle delivery and ensure satisfaction with completed services Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders Help maintain a clean, organized, and welcoming service lane Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred) Excellent communication and interpersonal skills Strong organizational skills with attention to detail Ability to multi-task in a high-volume environment Basic mechanical knowledge and interest in the automotive industry Familiarity with dealership management software (CDK experience a plus) Valid driver’s license and clean MVR Positive, team-focused attitude
Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians.
This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it’s returned to the customer.
What We Offer :
- Competitive Pay + Bonus Opportunities
- 401(k) Plan with Match
- Health, Dental & HSA Options
- Holiday Bonus Program
- Employee Discounts on service, parts, and vehicles
- Paid Training & Career Development
- Closed on Sundays
- Team-Oriented Culture and hands-on leadership
Your Responsibilities :
What We’re Looking For :
Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.
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Service Writer • Pineville, NC, United States
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