Customer Experience Representative

Customer Experience Representative

Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase.

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.

You will be responsible for :

• Communicating with customers via phone, email, and live chat
• Assisting customers with questions, software navigation, and issue resolution
• Identifying trending issues and providing thorough research and documentation of findings
• Coordinating with teams across the business to relay information

Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting our clients with their daily use of our software. We are seeking :

Education requirements : this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience.

This position can be located in the Dallas, TX or Louisville, KY office.

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our CARES values : Care, Act, Respect, Excel, and Smile.

Our Team Members Also Enjoy :

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization from Intake to Discharge to achieve transformative results.

Sound like a good fit? Please take a moment to apply for this position.

This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.