South Africa Licensed Contact Centre ManagerVirtualVocations • Orange, California, United States
South Africa Licensed Contact Centre Manager
VirtualVocations • Orange, California, United States
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A company is looking for a Global Connect Contact Centre Manager.
Key Responsibilities
Develop, implement, and manage day-to-day activities of the contact centre for efficient service delivery
Set and monitor key performance indicators (KPIs) and use data analytics for continuous improvement
Lead, coach, and mentor contact centre staff while fostering a high-performance culture
Required Qualifications
Master's Qualification in Psychology, Social Work, or Advanced Counselling qualification
Professional registration with HPCSA or SASCCP as a psychologist, registered counsellor, or social worker
Minimum of 5 years of experience in mental health / EAP, with 2-3 years in a leadership role
Experience in Employee Assistance Program (EAP) or workplace mental health is preferred
Certification as a Certified Call Centre Manager (CCCM) is an advantage
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Manager South Africa • Orange, California, United States
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