IT Field Technician I (North Kansas City)

IT Field Technician I (North Kansas City)

Join to apply for the IT Field Technician I (North Kansas City) role at Caesars Sportsbook & Casino

IT Field Technician I (North Kansas City)

Join to apply for the IT Field Technician I (North Kansas City) role at Caesars Sportsbook & Casino

Job Description

Job Description

WELCOME TO THE EMPIRE ! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.

BEHOLD! Do you like to solve technology puzzles? Would you like On The Job Training to be able to do so? In the role of Field Technician I, you will be responsible for responding to and resolving technical issues at partner properties. You will respond to service calls and travel to various properties to repair or inspect equipment to help prevent potential problems.

What You Will Do

• Provide technical assistance to William Hill and Caesars Sportsbook partner properties
• Respond to service calls in a timely manner, updating tickets, liaising with Software Support / dispatch on progress
• Travel to and from partner properties to identify, resolve or repair hardware / software problems
• Maintain and troubleshoot network and / or physical problems with our systems
• Install hardware / software following our design or installation specifications
• Proactively inspect equipment to help prevent future service calls
• Identify recurring issues, document, and report to the Software Support team for testing
• Explain and train software application procedures / instructions to sportsbook personnel
• Train and assist lower-level staff with installation and maintenance requirements.
• Perform other duties as required

What You Will Need

Physical Requirements

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

About Us

Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember—We Are All Caesars!

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Gambling Facilities and Casinos, Entertainment Providers, and IT Services and IT Consulting

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IT Field Technician I (North Kansas City)

IT Field Technician I (North Kansas City)

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