Service Professional

Job Description

Job Description

Description : Summary / Objective

The Server smiles and sets the tone for locals entering the café. The server is responsible for providing an exceptional experience for locals through anticipation of needs while maintaining friendly, engaging and individualized attention to locals. The Server provides information and educates locals about the premium nature of Bluestone Lane menu items. The Server’s primary role is to maximize sales while following the Steps of Service. The role fulfils other duties as required such as finalizing food items and using the point of sale system.

Positioning : The Server is positioned on the café floor so that they are accessible and within eyes reach of our local

Essential Functions / Responsibilities :

Ownership :

• ? Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language. Makes locals feel appreciated and valued throughout interactions
• ? Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to locals
• ? Attends to locals in a manner consistent with the Bluestone Lane Steps of Service
• ? Maintains professional composure and local engagement during periods of high-volume ? Maintains an organized and hygienic working environment, cleans routinely and proactively restocks items in store
• ? Performs well under pressure and maintains efficient, friendly and engaging local experience ? Follows Bluestone Lane operating procedures and processes, including completing transactions accurately and following safety and security measures

Spend through Service :

Server - Cafes 7.2019 Page 1 of 2

happiness ambassador – fair go – ride the wave - mateship

Human Connection :

Premium Broad Product :

Beautiful Spaces :

Measures of Success :

Skills, Knowledge & Experience :

Work Environment : This position operates within a cafe environment, working in close proximity to team members. The position requires walking and standing during the entire shift. It also requires the continuous ability to reach, bend, lift, carry, stoop and wipe. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements :