Senior Director, Operations Management Cloud-Native Transformation

Sr Director, Infrastructure Engineering And Provisioning

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team you'll work with great people, pioneering products and cutting-edge technology.

We are seeking a visionary and execution-focused leader to drive the modernization of our global operations practices as we transition from legacy infrastructure to a cloud-native, AI-augmented, continuous delivery model. This role will be instrumental in shaping our 2026 organizational structure, upskilling talent, and redefining how we manage incidents, changes, and root cause analysis in a platform-based world. This leader must be a master communicator, capable of translating complex technical issues into clear, actionable insights for C-level executives, internal stakeholders, andwhen neededour most strategic customers.

What You'll Bring :

• 10+ years in Operations, SRE, or Infrastructure leadership roles, with experience in both legacy and cloud-native environments.
• Proven ability to lead during high-pressure incidents and communicate effectively with executive stakeholders.
• Deep understanding of DevOps, SRE, ITIL, and modern platform operations.
• Experience with tools such as Remedy, PagerDuty, Splunk, and a vision for transitioning to AI Ops.
• Strong familiarity with container orchestration (e.g., Kubernetes), CI / CD pipelines, and public cloud platforms (AWS, Azure, GCP).
• Demonstrated success in organizational transformation, including team design and talent development.

We'd Love to See :

Impact You'll Make :

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits : TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Pay Scale Information

The U.S. base salary range for this position is $187,500.00 - $312,500 annually. The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.