Director Of Operations - Digital Signage
Stratus is seeking a dynamic and experienced Director Of Operations - Digital Signage to lead and scale our rapidly growing digital signage service line. This role will oversee operations for our end-to-end digital signage solutions, including kiosks, large-format displays, menu boards for QSRs, digital drive-through systems, and interior digital displays for retailers and sports / entertainment venues. The Director will ensure operational excellence across manufacturing, installation, and ongoing service / maintenance while driving process improvements, vendor partnerships, and client satisfaction.
The salary range for this position is $135,000 to 164,000 annually, commensurate with experience and qualifications.
Responsibilities
Operational Leadership
- Oversee all aspects of operations for the Digital Solutions service line, including manufacturing coordination, installation, and service / maintenance.
- Develop and implement scalable processes and standard operating procedures (SOPs) to ensure quality, efficiency, and consistency across projects.
- Manage budgets, timelines, and resources to achieve business objectives and client satisfaction.
- Establish and monitor key performance indicators (KPIs) to drive accountability and continuous improvement.
Cross-Functional Collaboration
Partner with Sales, Project Management, Engineering, and Client Services teams to ensure seamless delivery of digital signage projects.Work closely with technology partners, hardware suppliers, and software vendors to maintain strong relationships and ensure reliable performance.Serve as the operational liaison to clients, providing expertise and ensuring expectations are met or exceeded.Team Development & Leadership
Build and lead a high-performing operations team, including field technicians, project managers, and service personnel.Provide coaching, mentorship, and training to drive a culture of safety, accountability, and innovation.Forecast hiring needs and resource requirements to match growing demand.Strategic Growth & Innovation
Support the development of new service offerings within the Digital Solutions business line.Stay current with digital signage industry trends, emerging technologies, and competitor practices to drive innovation.Identify opportunities for cost reduction, margin improvement, and enhanced customer value.Qualifications
Education & Experience
Bachelor's degree in Business, Operations, Engineering, or related field preferred. MBA or advanced degree a plus.10+ years of experience in operations management, preferably in digital signage, AV integration, commercial displays, or related industries preferred.Proven track record in managing complex, multi-site installation and service operations.Experience working with both hardware (LCD / LED displays, kiosks, mounts) and software platforms (CMS, remote monitoring).Skills & Competencies
Strong operational leadership and organizational skills.Expertise in vendor management, logistics, and supply chain for technology-driven services.Excellent problem-solving and decision-making skills.Strong client-facing communication and presentation abilities.Financial acumen with experience in budgeting, forecasting, and P&L accountability.Proficiency in project management tools and ERP systems.Entrepreneurial mindset with the ability to scale a growing service line.Hands-on, adaptable, and solutions-oriented.Collaborative leader who builds trust and drives results across teams.Why Work With Us
Supportive & Friendly CultureManage national accounts for Fortune 500 companiesMedical, Dental, Vision coverage optionsFlexible Spending & Health Savings AccountsCompany paid Life Insurance401k with Employer ContributionCompany paid Short / Long Term DisabilityGenerous Paid Time Off program + HolidaysCareer Growth Opportunities and Career MappingAdditional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendorseeo / mfdv