Director, C2C Operations

Director, C2C Operations

Responsible for driving the successful digital implementation of new warehouse sites and ensuring consistent deployment of warehousing standards and best practices across operations. This role serves as a key liaison between Technology and Operations, leading a team of specialists and occasionally overseeing strategic projects at the station or client level. Work closely with senior leadership team to ensure coordinated prioritization and proactive change management. Responsible for strategic planning, technical implementation, and support.

Lead end-to-end application, device, and equipment deployment for new warehouse sites, ensuring alignment with operational requirements and global business standards.

Develop, document, and promote warehousing standards and operational best practices.

Support with onsite and digital training for warehousing and operations staff during deployment of new sites, to ensure adoption of new processes and technologies.

Collaborate with cross-functional teams, such as Operations, Integrations, Client Solution Design, Data & Analytics, Infrastructure, and Application teams to ensure smooth onboarding, configuration, and integration of systems and data.

Act as a key point of contact for internal and external stakeholders regarding warehousing applications and standards.

Manage and mentor a team of application specialists and project architects.

Management of application, device, and equipment vendors and annual budgeting.

Lead, support, and prioritize special projects at the station or client level, including system upgrades, process optimization, and client-specific implementations.

Drive strategies that will improve client visibility and operational efficiency.

Provide recommendations for and support infrastructure implementation of hardware and software upgrades, as appropriate, to further improve operations, security and enhance value.

Ensure timely delivery, stakeholder alignment, and measurable outcomes.

Foster a culture of continuous improvement, collaboration, and accountability.

Provide regular updates and station performance metrics to leadership.

Travel may be required 25-50% of the time.

Other duties as assigned.

Job requires the ability to use vision, adjust focus and work on a standard computer screen.

Job may require extended sitting or standing, use of standard office equipment.

Successful track record of building and developing a high-performing team.

Ability to function and flex in ambiguity.

High learning agility to help drive a business in transformation and significant growth.

Strong communication skills with demonstrated ability to communicate and collaborate effectively with both technical and non-technical team members.

Experience working in an Agile / Scrum environment.

Must be legally authorized to work in the United States.

Excellent written and verbal communication skills.

Demonstrates effective negotiation and closing techniques.

Excellent organization and problem-solving skills.

Vendor management skills.

Bachelor's degree in Supply Chain, Computer Science, Engineering, Math, related field, or equivalent experience.

12+ years' experience in developing / implementing / managing warehousing or order management solutions.

Proven success building a strong culture marked by positive teamwork, employee involvement and satisfaction, and trust in leadership.

Strong business acumen with a strategic-thinking mindset, effective management skills, and the ability to proactively respond and scale to market demands.

Exceptional analytical, problem-solving, and decision-making skills.

Hands on experience with technical implementation of warehousing solutions.

Experience leading and implementing analytical solutions using commercial tools and platforms.

Experience and understanding of a variety of analytical processes including but not limited to data governance, quality, and measurement.

Professional certification may be required in some areas.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.