Online Customer Support-Laboratory Express

Online Customer Support - Laboratory Express $27-32 / hour | Full-time | Remote | Training Provided About the Role Laboratory Express is seeking experienced Online Customer Support professionals to provide premium service to healthcare providers and patients.

Earn top-tier compensation while working from home in this essential healthcare support role.

Key Responsibilities Provide expert customer support via email, chat, and online ticketing systems Assist healthcare providers with complex laboratory test ordering and coordination Handle escalated patient inquiries regarding test results, billing, and insurance Process insurance authorizations and resolve coverage issues Coordinate with laboratory teams to resolve technical and logistical challenges Maintain detailed case documentation in customer relationship management systems Train and mentor junior customer support team members Requirements High school diploma required; Associate's or Bachelor's degree preferred Minimum 2-3 years customer service, healthcare, or technical support experience Excellent written and verbal communication skills Strong problem-solving abilities and ability to handle complex situations Experience with CRM systems, ticketing platforms, and healthcare software Self-motivated with proven ability to work independently in remote environment No laboratory experience required - comprehensive training in laboratory operations and medical procedures provided!

Remote Work Requirements Dedicated professional home office space free from distractions High-speed internet connection (minimum 50 Mbps recommended) Computer provided by Laboratory Express or meet technical specifications Ability to maintain consistent schedule and reliable attendance Must reside in authorized work-from-home states Powered by JazzHR