PRO Services Specialist

Professional Services Representative

This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Purpose :

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decors PRO priorities.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements :

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and / or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions :

Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.

Working Conditions (travel & environment)

This position is hourly, knowing it may include hours which could exceed eight hours in a day.

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7 : 00 AM - 8 : 00 PM

Saturday 8 : 00 AM - 7 : 00 PM

Sunday 10 : 00 AM - 6 : 00 PM

Pickup Hours

Monday - Friday 7 : 00 AM - 7 : 00 PM

Saturday 8 : 00 AM - 7 : 00 PM

Sunday 10 : 00 AM - 6 : 00 PM

Benefits & Rewards

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.