Squad Lead (Jersey City)

Squad Lead

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Squad Lead is a regional role that leads a cross-functional team to deliver on business outcomes. This person is responsible for respective Squad vision, mission, targets, and metrics. The role works closely with the enterprise line of business stakeholders and supporters in an Agile environment, continuously reviewing the team needs, refining priorities, and identifying opportunities to improve and innovate processes and work functions through process optimization.

Squad Lead primary focus is on achievement of financial KPIs for their designated Squad which they ensure by supporting teams with day-to-day task alignment and coaching, customer escalations, and removing sales blockers. Squad Lead is the main interface between the squad and supporting teams. This person will ensure that the stakeholders are focused on enabling the squad towards success and are focused on delivering tasks or initiatives that enable the achievement of squad goals. Squad Lead owns the full target for the squad but is also expected to jump in and help to make sure the squad achieves those goals.

Main Responsibilities :

• Develop short- and long-term strategy and goals for squad (together with customer segment leads, Go To Market Managers, and other leadership) and break it down into initiatives and reachable milestones via sprint plannings that they are responsible to achieve
• Focuses and ensures the achievement of financial KPIs and removes any roadblocks that threaten their realization
• Holds the function of the opportunity manager and through own example insists on and ensures the proper work cadence (e.g. TAL, Account Planning)
• Holds squad revenue targets and holds squad members accountable for achieving results
• Coordinates daily activities within and outside pod (e.g., sprint planning, dailies) and ensures work cadence in line with Agile way of work
• Is responsible to understand market, customers, products and to transfer this knowledge to squad members
• Acts as hands-on coach, motivator, goal setter, and navigator for the art of sales (day-to-day coaching and activities / workload distribution)
• Provides necessary inputs and aligns with Chapter Lead on all activities related to people management and people development
• Owns squad's pipeline management and delivers vertical / segment growth
• Manages squads performance by providing daily / weekly feedback
• Serves as the main point of contact and liaisons with deal supporting teams (legal, finance, etc.)
• Provides guidance and support during segmentation activities
• Manages squads deliverables and provides necessary support (e.g. customer meetings, escalations), while taking care of absence management and travel support / proposals

Why Our Employees Choose Us (and Stay) :

Additional Information

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.