Talent.com
Dispatch / Customer Service

Dispatch / Customer Service

AWP SafetyPhoenix, AZ, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Dispatch / Customer Service

AWP Safety Company, is North America's leading traffic control specialist. Our team of 9,000+ professionals helps secure 2,000 work zones every day ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon and the Super Bowl.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

  • Provide the highest level of customer service and satisfaction
  • Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
  • Receive any incoming customer service calls
  • Schedule and coordinate all service calls and scheduling tickets for jobs
  • Add new customer jobs and tickets to the computer system (TCR)
  • Conduct job service checks for jobs that have been out for 30 days or more
  • Complete a "final edit" of each job ensuring the ticket has all the required information for billing
  • Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
  • Perform other functions as necessary or as assigned

Qualifications

  • High School Diploma or Equivalent
  • 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
  • Strong leadership skills to ensure drivers' compliance with direction and assignments
  • Basic understanding of the geographical area and mapping programs to facilitate efficient routing
  • Proficient with or able to quickly learn dispatch and record-keeping systems
  • Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
  • High integrity and a strong work concept
  • Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
  • High degree of energy, self-motivation, and flexibility
  • Proven ability to work collaboratively with others
  • Excellent communication and time management skills
  • Strong work ethic with a professional, positive attitude
  • The hiring range for this position is $20 - $24 p / hr. The base pay offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and / or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.

    Additional Information

  • Continuously sit, stand and / or walk
  • Frequently talk, hear, and use hands
  • Feel the attributes of objects, grasp, push, pull, and reach with arms or hands
  • Occasionally lift up to 25 pounds
  • Benefits-eligible 1st of the month following hire.
  • All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • Company paid 50k in basic life insurance.
  • Company paid LTD.
  • Health Savings and Flex Spending Accounts Available
  • 401(k)
  • Paid Time Off & Paid Holidays
  • AWP named one of America's Greatest Workplaces 2023 for Diversity
  • AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

    serp_jobs.job_alerts.create_a_job

    Dispatch • Phoenix, AZ, US

    Job_description.internal_linking.related_jobs
    Dispatcher - Customer Service Rep

    Dispatcher - Customer Service Rep

    A&A Cooling & HeatingApache Junction, AZ, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Dynamic entry-level opportunity available with.We're hiring a motivated, team-spirited person to join our.Dispatcher - Customer Service Rep. This is your time to kick off a new career, gain valuable...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Delivery Driver / Gig Driver - Healthcare Appointment Driver

    Delivery Driver / Gig Driver - Healthcare Appointment Driver

    VeyoRio Verde, AZ, United States
    serp_jobs.job_card.full_time
    Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supervisor, Dispatch

    Supervisor, Dispatch

    MtmPhoenix, AZ, US
    serp_jobs.job_card.full_time
    The Supervisor, Dispatch is responsible for managing the performance and productivity of the Dispatch team.The Supervisor, Dispatch will assure all personnel are properly trained, knowledgeable and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inbound Customer Service Rep - 21 / hour

    Inbound Customer Service Rep - 21 / hour

    TEKsystemsGilbert, AZ, United States
    serp_jobs.job_card.full_time
    JOIN GROWING CALL CENTER IN VALLEY!!! •.ABOUT COMPANY : •Been operating for 30 years and largest independent pharmacy benefit solutions company. Inbound Healthcare Customer Service Rep • •PAY : •$21 / hou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Guest Service Representative

    Guest Service Representative

    Mainstay SuitesCasa Grande, AZ, US
    serp_jobs.job_card.full_time
    We are looking for a customer-focused.You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Kelly ServicesFort Mcdowell, AZ
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Work From Home roles at Kelly Services cover various positions that support the company's operations remotely.Responsibilities and qualifications will vary depending on the specific role.Complete t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    PART TIME DRIVER GIG | MORNINGS | AFTERNOONS

    PART TIME DRIVER GIG | MORNINGS | AFTERNOONS

    VeyoCarefree, AZ, United States
    serp_jobs.job_card.part_time
    Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CDL A Lease Purchase Truck Driver

    CDL A Lease Purchase Truck Driver

    AM Hotshots LLCGlendale, AZ
    serp_jobs.job_card.full_time
    CDL A Lease Purchase Truck Driver.CDL A LEASE PURCHASE WALK AWAY LEASE -PLUS 75% OF GROSS .BE YOUR OWN BOSS AND EARN UP TO $2,500 PER WEEK. AM HOT SHOTS PUT YOU IN YOUR OWN TRUCK.BE YOUR OWN BOSS AN...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CDL A Drivers No Touch Freight!

    CDL A Drivers No Touch Freight!

    Hogan Transports, Inc.Maricopa, AZ
    serp_jobs.job_card.full_time
    CDL A Truck Driver - No Touch Freight - Earn $1,365 Weekly.Top Drivers earn $82,000 Annually!.Driver Referral Program = Unlimited Earning Potential!. Medical, Dental, Vision, Life Insurance, 401(k)....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Flex Help (Fountain Hills)

    Flex Help (Fountain Hills)

    VeyoFountain Hills, Arizona, US
    serp_jobs.job_card.part_time
    Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Deliver with Gopuff

    Deliver with Gopuff

    Gopuff CareersTolleson, AZ, US
    serp_jobs.job_card.part_time +1
    Deliver with Gopuff and get paid to deliver what your neighbors need from a Gopuff facility near you! With one centralized pickup location and smaller delivery zones, Gopuff makes earning effortles...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Earn Cash with Gopuff In Your Free Time

    Earn Cash with Gopuff In Your Free Time

    Gopuff CareersTolleson, AZ, US
    serp_jobs.job_card.part_time +1
    Deliver with Gopuff and get paid to deliver what your neighbors need from a Gopuff facility near you! With one centralized pickup location and smaller delivery zones, Gopuff makes earning effortles...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Transport Driver - Emergency Medical Services - Full Time (Carefree)

    Transport Driver - Emergency Medical Services - Full Time (Carefree)

    VeyoCarefree, Arizona, US
    serp_jobs.job_card.full_time +1
    Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Gopuff Delivery Driver - Choose when you work

    Gopuff Delivery Driver - Choose when you work

    Gopuff CareersTolleson, AZ, US
    serp_jobs.job_card.part_time +1
    Deliver with Gopuff and get paid to deliver what your neighbors need from a Gopuff facility near you! With one centralized pickup location and smaller delivery zones, Gopuff makes earning effortles...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Delivery Driver / Gig Driver - Healthcare Appointment Driver (Fountain Hills)

    Delivery Driver / Gig Driver - Healthcare Appointment Driver (Fountain Hills)

    VeyoFountain Hills, Arizona, US
    serp_jobs.job_card.part_time
    Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Blood Collection Staff - Customer Service

    Blood Collection Staff - Customer Service

    American Red CrossGilbert, AZ, United States
    serp_jobs.job_card.full_time
    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Delivery Driver / Gig Driver - Healthcare Appointment Driver (Carefree)

    Delivery Driver / Gig Driver - Healthcare Appointment Driver (Carefree)

    VeyoCarefree, Arizona, US
    serp_jobs.job_card.part_time
    Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Transport Driver - Emergency Medical Services - Full Time (Fountain Hills)

    Transport Driver - Emergency Medical Services - Full Time (Fountain Hills)

    VeyoFountain Hills, Arizona, US
    serp_jobs.job_card.full_time +1
    Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days