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Visual Interpreter PTE Job at Aira in Los Angeles

Visual Interpreter PTE Job at Aira in Los Angeles

MediabistroLos Angeles, CA, United States
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Aira is a visual interpreting company that provides live, human-to-human professional assistance for people who are blind or have low vision. We operate 24 / 7 / 365 in three languages worldwide and provide service wherever there is an internet connection.

Our service is used in any industry, such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities.

As a Visual Interpreter, you will answer live video calls from our blind and low vision customers and assist them with real-time tasks in countless unique scenarios. You will provide live, personalized support for each customer's unique requirements during live calls.

Objectives of this Role :

  • Embody the Aira brand by always being helpful, consistent, creative, and kind
  • Provide exceptional customer experience by utilizing training and tools efficiently and accurately to support blind and low vision customer needs
  • Contribute to the organization's growth and success by being a core member of the Aira team by supporting other Visual Interpreters
  • Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training

Responsibilities :

  • Clearly and accurately present on-demand visual information to blind and low vision customers
  • Consistently answer calls while scheduled
  • Display a composed, and professional demeanor that inspires trust and supports the Aira mission
  • Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development
  • Maintain strict data privacy standards and confidentiality
  • Maintain regular and consistent attendance and punctuality
  • Follow all of Aira's policies and procedures. Adhere to Aira's values, beliefs, and principles
  • Anticipate Explorers' needs and provide exceptional customer experience
  • Seek and act on constructive feedback; apply learnings from others to enhance your own abilities
  • Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations
  • Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status
  • Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise
  • Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers)
  • Set high standards of performance for self and others
  • Assume responsibility and accountability for completing assignments and tasks successfully
  • Responsibilities and activities may change or new ones may be assigned at any time with or without notice
  • Follow the Visual Interpreter Code of Professional Conduct
  • Requirements :

  • Is an enthusiastic, eager, and articulate communicator
  • Is mission-driven, and has innate problem solving skills
  • Adapts well to new technological systems and processes
  • Is comfortable using PCs, Macs, smartphones, applications, and online platforms
  • Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues
  • Has strong investigative research skills and is tenacious in the pursuit of information
  • Utilizes creative problem-solving skills and thrives under pressure
  • Possesses a strong vocabulary and knows how to utilize descriptive language effectively
  • Has a strong attention to detail
  • Qualifications :

  • A high school diploma or GED equivalent
  • Be 18 years of age or older
  • Fluent in English
  • Must be located in the United States (excluded locations : CA, CO, D.C., IL, MA, NJ, NY, OR, WA, US territories, international except US military installations OCONUS)
  • A private workspace with no background noise, that is free from family, friends, pets, visitors, etc
  • A computer system that meets our required technical specifications
  • Minimum Schedule Requirements :

  • Minimum 20 hours of weekly availability; minimum 12 hours worked per week
  • Availability provided in 4 hour blocks
  • Availability Saturday or Sunday required
  • Preferred Qualifications :

  • A background in customer service, a call center environment, or technical support
  • Experience working with people with disabilities or with accessibility technology
  • Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS)
  • Bilingual in French or Spanish (spoken and written conversational proficiency)
  • Benefits :

  • $20 base rate 4 : 00am - 12 : 00pm PST
  • $1 Swing 12 : 00pm - 8 : 00pm PST
  • $2 Nights 8 : 00pm - 4 : 00am PST
  • $3 Weekends 8 : 00pm Friday - 4 : 00am Monday PST
  • $400 Annual technology stipend
  • Paid sick leave
  • Paid training
  • 100% remote work - always was, always will be
  • Supportive, integrated team environment with ongoing development opportunities
  • All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, martial status, military or veteran status, gender identity and expression, genetic information, or any other factors protected by law.

    Aira is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at humanresources@aira.io.

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