SYSTEMS TECHNICIAN II

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Donato Technologies Inc, is seeking the following. Apply via Dice today!

SYSTEMS TECHNICIAN II LOCATION : Tulsa, OK W2 Contract ESSENTIAL TASKS :

• Provides technical support to end users via the telephone or from a remote location, serving as single point of contact (SPOC) for routine technology-related problems
• Identifies, evaluates, researches and resolves and / or refers technical computing hardware and software issues, network and other telecommunications systems issues, documenting, tracking and monitoring problems to ensure prioritization resolution
• Monitors, identifies and escalates critical problems and system outages requiring urgent attention
• Sets up end user access to low and medium security hardware systems and software applications
• Performs routine Service Desk incident management system software administration duties
• Assignment of requests, incidents or problems requiring second and third-tier support
• Manages trouble calls and work flows, utilizing monitoring applications to track and resolve problems with various remote control tools
• Documents problems, assignments, status and resolutions in Service Desk incident management system
• Acts as liaison between end users, technical support personnel and vendors for IT purchasing concerns, technical information, maintenance and repair service needs until problem resolved
• Researches available hardware and software system documentation to ensure accurate and appropriate assignment of problems requiring second and third-tier support
• Provides training, documentation and self-help materials on personal computers and a wide variety of software applications for end users
• Must report to work on a regular and timely basis. (Some positions may involve After Hours emergency on-call duty assignment.)
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks

QUALIFICATIONS :

Knowledge, Abilities and Skills :

Ability to :

Physical Requirements : Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting and carrying up to 20 pounds; may be subject to walking, standing, sitting, reaching, bending, kneeling and handling; and vision, speech and hearing sufficient to perform the essential tasks. Licenses and Certificates :

WORKING ENVIRONMENT : Working environment is primarily indoors in an office setting and may require some travel to various City locations to review systems.

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Tulsa, OK $80,000.00-$90,000.00 2 weeks ago

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