Program Manager

A company is looking for a Program Manager to oversee the execution of a Help Center rewrite project.

Key Responsibilities

Manage the full project plan for the Help Center rewrite, tracking milestones and delivery across content workstreams

Coordinate with Product Managers, Legal, and Global CX Programs to ensure timely reviews and approvals

Maintain a central tracker for article ownership, status, and publication readiness while enforcing process adherence

Required Qualifications

3+ years of experience in program management, particularly in content or operations

Proven success in managing large-scale initiatives with multiple stakeholders

Familiarity with content systems and tools such as Contentful, Jira, Asana, or Smartsheet

Strong analytical skills for managing trackers and reporting metrics

Ability to thrive in fast-paced and changing environments