(USA) Outbound Coach (Fulfillment Coach; Complex S...

XMLNAME Usa Outbound Coach Fulfillment Coach Complex Store

Effectively leads and develops teams through teaching, training, and actively listening to associates. Tours the store and provides feedback. Engages and collaborates with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction. Introduces and leads company transformation initiatives, establishes clear expectations and guidelines for the implementation of business solutions, and successfully communicates business objectives to teams. Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way OBW service model. Manages and supports customer service efforts such as store of the community and community outreach programs ensuring that customer needs, complaints, and issues are addressed successfully. Develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience. Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss PL statements, managing and assisting in budgeting, forecasting, and controlling expenses in the allocated business area to ensure they are indexed to sales. Monitors and guarantees the proper functioning of inventory and operational processes. Develops and implements action plans to control shrink and ensure the business areas sales and profit goals are met. Assures that automation equipment is running effectively by monitoring product flow through the system, tending to automated equipment, and taking steps to address freight flow and resetting equipment. Interacts with and monitors automated equipment's computer-based interfaces, notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures, and follows and executes Lockout Tag-out procedures surrounding automation equipment. Supports Picking, Replenishment, and Staging operations, providing tool-free maintenance of the equipment, clearing faults, and swapping out equipment components, resolving basic software errors, acting as the main point of contact to address site incidents requiring attention, facilitating escalation of incidents that cannot be resolved at the site. Participates in key communication forums to keep abreast of updates, documenting and communicates back lessons learned and continuous improvement recommendations to Market Fulfillment Center technology vendor. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Sustainability communicates PSP sustainability values and goals for example energy reduction, waste reduction, sustainable products to Associates throughout the Club area of responsibility, ensuring their understanding of the importance and impact of these initiatives and connects PSP initiatives to the Club area of responsibility goal. Recommends ideas or approaches based on PSP sustainability values and goals that would further improve operations and outcomes. Uses sustainability information to promote organizational success while improving social, economic, and environmental practices. Teaches Associates in area of responsibility how to handle and respond to community partners questions and concerns regarding PSP sustainability values, efforts, and goals including steps to take when they don't know the answer to give. Provides advice and guidance to Associates on those behaviors and actions that are consistent with PSP sustainability values and goals for example reducing waste, saving energy, demonstrating work-related Personal Sustainability Practices. Associate Engagement ensures Associates understand and participate in the grass roots process year-round. Ensures Associates implement action plans developed in response to Associate Opinion Survey results and tracks these efforts over time. Implements programs designed to support and enhance Associate health and wellbeing by taking action to minimize or eliminate problematic issues. Encourages and rewards Associate engagement behaviors that contribute to the achievement of Facility and own goals. Consistently promotes the importance and value of Associate engagement by implementing processes and practices designed to improve engagement and enhance operations. Identifies up and coming and high-performing talent, including talent and provides for accelerated development opportunities. Demonstrates awareness and value of teams by creating and maintaining an environment of objectivity, open communication, and respect. Implements and supports strategies and initiatives that build high-performing teams. Actively supports formal goal requirements. Respect the individual : Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Respect the individual : Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the individual : Attracts and retains the best talent, empowers and develops talent, and recognizes others contributions and accomplishments. Act with Integrity : Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around. Act with Integrity : Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve Our Customers and Members : Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans. Serve Our Customers and Members : Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. Strive for Excellence : Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Strive for Excellence : Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.