Patient Services Representative- Full-time UPMC Urgent Eye Care Center

Patient Services Representative

UPMC Urgent Eye Care Center provides same-day care for new, untreated medical eye emergencies, offering patients timely access to expert evaluation and treatment. We are currently seeking a professional, patient-focused Patient Services Representative (PSR) to support front desk operations. This full-time position follows a consistent Monday through Friday schedule from 8 : 30 AM to 5 : 00 PM.

Responsibilities :

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm / verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and / or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout

Qualifications :

UPMC is an Equal Opportunity Employer / Disability / Veteran