Customer Care Supervisor

A company is looking for a Customer Care Supervisor to lead its Customer Care team and ensure high service levels and operational efficiency.

Key Responsibilities

Lead, mentor, and coach Customer Care Representatives and CCR Leads to achieve departmental goals

Oversee work order setup and technician scheduling, ensuring accuracy and efficiency

Conduct follow-up and quality assurance checks, fostering a culture of accountability and teamwork

Required Qualifications

2+ years of management or supervisory experience in a customer service or operations / logistics environment

Proven ability to lead teams and manage priorities in a remote setting

Experience with Salesforce, scheduling systems, or similar customer care platforms preferred

Exceptional organizational skills

Demonstrated ability to adapt in a dynamic environment