Operations Manager - Reverse Logistics

Operations Manager

Arvato is seeking an experienced and results-driven Operations Manager to lead production, quality, and technical support functions in a fast-paced, multi-client environment. This role is responsible for driving operational excellence, managing workforce performance, and ensuring strong communication between internal teams and customers. The ideal candidate brings proven leadership, a focus on continuous improvement, and the ability to deliver results in a dynamic, high-volume setting.

Active management of production, quality, and technical support area

Serve as a key communication link between operations and customers (internal and external)

Workforce Management in a temp labor environment

Maintain production, quality, reliability, safety, and security requirements

Hire, train, evaluate, and develop production management staff

The ideal candidate will be flexible, self-motivated, and analytical, and possess excellent communication skills with demonstrated experience driving process improvement initiatives

Proven leadership capabilities with the ability to interact easily with individuals at all levels and functions, both within and outside the organization, will be critical to this role

ISO experience is also strongly preferred

At least 5 years of operations experience within a multi-client supply chain and consumer products environment, including developing, motivating, and leading cross-functional teams

Bachelor's Degree or equivalent experience required

At least 1 year of ERP Systems experience required, SAP preferred

At least 1 year of computer experience using MS Office software (Excel, Word, PowerPoint, etc.)

Must possess the ability to function in a high-pressure, fast-moving environment

Divided between the office setting and operations environment

Medical, Dental, Vision, Life Insurance, and Disability Pay.

401(k) with company matching up to 6%.

Paid Time Off, including paid holidays.

Flexible Spending Accounts.

Voluntary benefits such as legal and financial assistance, pet insurance, and more.

Employee Assistance Program.

Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Commuter benefits.

Employee engagement activities.

EOE Protected Veterans / Disability