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Front Desk Coordinator
Front Desk CoordinatorSollis Health • Santa Monica, CA, US
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Front Desk Coordinator

Front Desk Coordinator

Sollis Health • Santa Monica, CA, US
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Overview

Sollis Health is looking for a passionate, customer service and hospitality-driven Front Desk Coordinator to be the first point of contact for our members at our concierge clinics. You will create a memorable experience by guiding patients through intake and checkout, and serving as a first impression ambassador.

Responsibilities

  • Greet members / patients in a warm and friendly manner as they enter our clinics, ensuring a high level of customer service.
  • Manage patient accounts through our EMR, including scheduling appointments, patient intake, registration updates, document scanning, and daily schedule reconciliation.
  • Enter membership leads and patient demographics into Salesforce.
  • Schedule follow-up appointments for medical evaluations, vaccinations, and house calls as appropriate.
  • Address member questions or concerns promptly and escalate them as needed.
  • Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for medical care, billing questions, or other needs.
  • Keep the office space and clinic clean and presentable, meeting Sollis brand standards.
  • Distribute mail and facilitate mailing items to members and signing for packages on occasion.
  • Check inventory, ensure rooms have adequate supplies, restock where needed, and partner with the inventory coordinator to order more supplies as needed.
  • Perform related duties as required.

Experience

We believe extraordinary people come from a variety of backgrounds, but ideally you have :

  • High School degree or equivalent required
  • 1–2 years of previous hospitality and / or medical office experience strongly preferred
  • Excellent administrative background, especially in managing customers on the phone
  • Ability to efficiently execute (and often improve) established office routines and policies
  • Compensation and Benefits

    Our people are our greatest asset, so we designed a comprehensive compensation and benefits package that matches. Some offerings include :

  • 401K with 3% match
  • Generous PTO, Sick Time, and Observed holidays
  • Free Sollis Health membership for you and eligible family members
  • Employee stock options
  • Modern, elegant, high-end work environment
  • Range : $25–$28 per hour

    This rate / range reflects Sollis Health's reasonable pay range for this position in Southern California. Actual pay may vary based on factors such as experience, location, and education.

    About Sollis Health

    Sollis Health is the first and only medical membership that's on-demand 24 / 7, 365. We deliver concierge care with immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation—all under one roof. We operate across locations including Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco.

    Apply for this job

    Fields to complete in the application form : First Name, Last Name, Email, Phone, Country, Resume / CV, and eligibility questions. See the form for required fields and accepted file types.

    Legal and Compliance (selected sections)

    Equal Employment Opportunity Statement

  • Sollis Health is an equal opportunity employer. We do not discriminate based on race, color, national origin, religion, age, sex, gender identity or expression, disability, veteran status, or other protected classifications.
  • Privacy Notice (California)

  • Pursuant to the California Consumer Privacy Act (CCPA), we may use personal information provided to evaluate candidacy, contact you regarding your candidacy, and perform background checks and references. By signing below, you authorize the Company's use of your information for business purposes identified in this notice.
  • Voluntary Self-Identification

    Voluntary Self-Identification

    For government reporting, candidates may respond to voluntary self-identification surveys. Providing this information is optional and will not affect hiring decisions.

    Disability and Other Voluntary Self-Identification

    Form CC-305 and related notices are included where applicable. Completing these forms is voluntary and confidential. Public burden statements and related information may be provided as required by law.

    Important : Do not type in electronic signatures until you have read and understood all statements and agreements above.

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    Front Desk Coordinator • Santa Monica, CA, US

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