Enterprise Program Manager

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the makers of possible

BD is one of the largest global medical technology companies in the world.

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Enterprise Program Manager "Remote" - North America (NA)

Business Description : Professional Services within Global Customer Service at BD, Implementation teams plan and implement Medication Management Solutions (MMS) including BD Pyxis Technologies and Alaris Infusion products and solutions nationally. Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as System and Interface Engineering.

Accountabilities

The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is a senior staff position responsible for leading multiple concurrent BD implementation project teams (program) at strategic customer sites. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions.

Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.

Major Job Responsibilities

• Supports strategic direction of BD and provides leadership to the product implementation teams at customer sites
• Supports BD product implementation teams to ensure the successful completion of their projects
• Lead internal and customer program leadership & steering committee status calls; conduct regular customer executive status calls
• Facilitate internal communication, development & execution of mitigation plans to address program risks & issues
• Responsible for strategic customer satisfaction (OSAT & NPS)
• Develops and reports regular program performance metrics to leadership & committees
• Optimally use established tools and standards for communicating information to executive team regarding implementation activities
• Establishes strong relationships at all levels within BD and customer.
• The EPM will analyze work effort and resources required across multiple projects and will find opportunities to decrease rework and drive operational and implementation efficiencies
• Maintain strong industry and product knowledge
• Lead enterprise level customer issues while partnering with GCS Service and Support to drive product issues and security concerns to timely resolution.
• Works closely with the BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
• Support product proactive services and preventative maintenance compliance
• Partner with Business Process Manager, Customer Success and others to support ease of doing business

What is expected of you for success in your role :

Minimum Qualifications

Preferred Qualifications

The role is a remote position in North America but requires significant travel (25-50%) and the ability to be present at customer sites for implementations and issue resolution. The successful candidate will need to balance technical knowledge with strong leadership and communication skills to manage multiple concurrent implementation projects at strategic customer sites.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visithttps : / / bd.com / careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

USA FL - Maitland, USA KS - Leawood Tomahawk Crk, USA MO - St Louis, USA NC - Durham - Roche Drive, USA NJ - Franklin Lakes, USA OH - Cleveland, USA TX - San Antonio

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$109,700.00 - $180,800.00 USD Annual

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Project Management

Industries

Biotechnology Research, Medical Equipment Manufacturing, and Research Services

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