Seafreight Export Coordinator

Seafreight Export Coordinator

The Seafreight Export Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. This employee serves as a liaison with customers, vendors, and government agencies for all seafreight export activities.

Essential Duties and Responsibilities :

• Responsible for all shipment-level communication between Hellmann and all customers, carriers, and vendors (i.e. delays, billing, new shipment requests, shipping instructions, etc.)
• Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements
• Performs credit check prior to arranging transportation
• Places and processes customer booking requests in accordance with customer service level agreements and established routing guides to maximize profitability
• Proactively schedules bookings for recurring customers to ensure adequate truck and vessel capacity
• Dispatches all Hellmann arranged pickups or communicates necessary information to shipper / carrier for all non-Hellmann arranged pickups
• Submits insurance purchase requests, upon request
• Secures all required commercial and regulatory documentation and validates that all documents are valid
• Ensures all related addresses / contacts are entered and checked for DPS (Denied Party Screening)
• Sends the shipping instructions to the carrier prior to cut-off
• Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention...etc)
• Enters and updates all required milestone tracking events within area of responsibility
• Creates the Master Agent Settlement / Profit Share Invoice
• Archives any additional documentation not already scanned and audits the file for accuracy and completeness
• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
• Ensures shipments are transferred to destination office timely and handles communication with destination
• Escalates all recurring carrier / vendor service issues to supervisor
• Consults with supervisor prior to agreeing to non-standard services and / or pricing
• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
• Identifies noticed client trends (volume drop or increase) and escalates as necessary
• Maintains service relations with customers, carriers, and vendors
• Monitors customer profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability
• Performs other duties as assigned

Supervisory Responsibilities :

Qualifications :

Education and Experience :

Knowledge, Skills, & Attributes :

Physical Demands :

Environment :

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity : We are looking forward to meeting you!