Customer Enrollment Consultant

Vega Innovations is hiring a Customer Enrollment Consultant in San Bernardino to lead Frontier’s client onboarding efforts. This role blends strategic outreach with enrollment precision, offering a pathway into campaign leadership and client lifecycle strategy.

As a Customer Enrollment Consultant, your mission is to coach our teams and streamline the activation process for Frontier services. This pivotal role is all about leadership and impact—the Customer Enrollment Consultant ensures we meet our enrollment benchmarks by using data and feedback to constantly improve.

Why the Customer Enrollment Consultant Role Matters

You are the key to a positive and powerful start with Frontier. The Customer Enrollment Consultant Role transforms the enrollment process from a simple procedure into a personalized journey, ensuring every client feels supported and valued from the very beginning.

Day-to-Day Duties of the Customer Enrollment Consultant

Manage outreach campaigns across multiple territories to drive enrollment for Frontier’s service bundles using approved engagement workflows.

Support team development by training staff on CRM usage, service positioning, and onboarding protocols to ensure consistent campaign execution.

Track pipeline movement, account status, and activation milestones using CRM tools to maintain territory visibility and forecast performance.

Address onboarding delays and service gaps through structured escalation and internal coordination to maintain activation momentum.

Review campaign performance, implement workflow improvements, and share best practices to enhance team efficiency and enrollment velocity.

Collaborate with internal teams to ensure documentation accuracy, provisioning readiness, and fulfillment of Frontier’s delivery benchmarks.