Field Service Representative

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Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Details

Job Title

Field Service Representative

Reporting To

Manager, SDG Field Services

Work Schedule

Onsite – Buffalo, NY

The Moog Defense Sector is looking for a Field Service Representative / Technician . You will be responsible for technical support and on-site repair / diagnostic activities at various remote locations OCONUS, working in potentially hazardous locations. You will train system end-users, industry partners, and customers on operation of equipment designed and developed by the Moog Defense Sector. When not in the field (CONUS), you will perform technician duties in support of Moog Defense Sector programs to include prototype builds, product assembly, integration, range testing, hardware test, troubleshooting, repair, user and installation manual development and other technical writing. You will act as the face of Moog to the end-users and provide customer feedback to Moog Program Managers and Engineers to facilitate product improvement and provide impeccable customer service.

Work location can be one of the following sites : East Aurora, NY; Salt Lake City, UT; Huntsville, AL; or Orlando, FL. International travel will be required.

Responsibilities

• Assess and respond to product or system critical situations in a timely, professional manner
• Diagnose complex technical problems, collect relevant diagnostic data, clearly communicate the issue to engineers and managers, and implement solutions
• Train personnel in the operation of Moog hardware / systems for field operation
• Responsible for systems and components with hardware values ranging from $5K to $1.5M
• Travel / deploy to OCONUS locations with short notice for extended periods up to one year (or more if desired)
• Perform field installations, maintenance, repairs, retrofits, and other service-related activities at customer facilities / field locations
• Inspect and verify completed field work to ensure operational and safety integrity of serviced equipment
• Assist in the definition and procurement of spares, tools, and equipment to support anticipated field servicing requirements
• Inform Engineering and Management of potential performance, service life, misuse, and safety issues based on service history and field observations / customer feedback

Qualifications

Desired Qualifications

How We Care For You

Salary and Compliance

Buffalo, NY $33.65–$38.46 per hour

The base salary range represents the low and high end of Moog's salary range for this position in the location. Actual salaries vary by location, experience, and performance. This position requires access to U.S. export-controlled information.

EOE / AA Minority / Female / Sexual Orientation / Gender Identity / Disability / Veteran

Moog is an Equal Opportunity Employer. If you need special assistance or an accommodation to apply, contact our Human Resources department at 844-367-5787.

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