Systems Engineer

Job Description

Job Description

It’s truly an exciting time at Novatech! We’re growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.

Novatech is a nationwide business technology provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions. We call this unified solution portfolio, The Novatech Managed Office.

Bring your career to Novatech and join our incredible team of Managed Office Experts. Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.

Our Systems Engineer team takes escalations from the Systems Specialist team and interface with vendors, primary contacts and the clients' IT Staff. The Systems Engineer role troubleshoots at the server and application levels often affecting the client's entire environment. Systems Engineers are tenacious in problem solving and take pride in bringing tough issues to a final and effective resolution in quick fashion.

Candidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ networking infrastructure, servers, hardware, and line of business applications. Supported networks will be Microsoft-based both on customer sites and hosted customer environments in our datacenter.

Qualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.

Your Job :

• Troubleshoot live production server environments
• Business application troubleshooting
• Incident resolution
• Understanding and troubleshooting problem / incident
• Documenting resolution of incident
• Determining incident root cause
• Making recommendations and defining action plans
• Mentoring Sharing Best Practice knowledge and lessons learned
• Assisting and providing guidance to peers
• Assisting in the improving the overall customer service experience

You’re Good at :

You Have :

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.