Senior Solution Architect

Job Description

Job Description

Ushur delivers the world's first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.

About the Role

The Professional Services team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. In the role of Senior Solution Architect, you will drive quality and scalable solution designs for our customer implementations. You will require a strong understanding of common business challenges related to customer engagement, use of AI / ML, and customer experience automation in our go to market industries of insurance, healthcare, and financial services. You will be part of the growing team and collaborative environment where your opinion and ideas matter.

For remote positions, Ushur's U.S. hiring is open to candidates who are residents of the following states : AZ, CA, CO, FL, GA, HI, ID, IL, MD, ME, MI, MN, MO, MA, NE, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.

What You'll Do

• Design and build complex, scalable workflows using industry best practices and Ushur's platform capabilities
• Develop high-quality solution documentation such as ERDs, data flow diagrams, and business process flows
• Establish and promote solution standards and best practices across Sales Engineering and Consulting teams
• Drive post-sales technical implementation, troubleshooting, and support to ensure long-term customer success
• Lead scope definition, requirements gathering, solution design, configuration, testing (unit and UAT), and deployment across customer engagements
• Provide technical oversight across multiple concurrent customer projects, ensuring quality, consistency, and adherence to best practices
• Serve as a subject matter expert, guiding both business and technical stakeholders through solution strategy and delivery
• Translate business requirements into end-to-end technical solutions, including scalable architecture and system integrations
• Conduct both in-person and remote sessions with senior client stakeholders, including technical and business executives

What You Bring

$150,000 - $175,000 a year

The pay range for this position is $150,000- $175,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.

Why Join Us?

Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.

Comprehensive Health Benefits. We've got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.

Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company's success and growth.

Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.

Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.