IT EUX Engineer L2

A company is looking for an IT EUX Engineer L2, fully remote in the US.

Key Responsibilities

Resolve problems reported to the call center via phone or web tickets

Provide first-level contact and problem resolution for customer issues

Assist Level I technicians with escalated issues and maintain Help Desk documentation

Required Qualifications

Associates Degree in Information Technology or equivalent experience

3-5+ years of Technical Call Center / Help Desk experience

Proficiency in Windows Operating systems and MS Office applications

Basic knowledge of network technologies and Active Directory administration

At least one relevant industry certification preferred (e.g., CompTIA A+, Network+)