Manager, Banking Account Managers

Northern Trust Cs Banking Operations Manager

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Summary

Responsible for managing a CS Banking Operations unit taking care of document processing, investor services, loan processing, opening new business and maintaining and reviewing documentation on existing account. Conducts the performance management process, identifies training and development needs, and establishes performance standards for the division / unit / function.

Work Model : Hybrid

Major Duties :

• Identifies and solves technical and operational problems; understands and recognizes broader impact across the department.
• Leads multiple project initiatives assigned to the group.
• Guided by policies and departmental plan, impacts the team's ability to achieve service, quality and timeliness of objectives.
• Participates in division management meetings and decision-making processes related to business strategy and execution required for success. Allocates the client portfolio based on client needs, client, complexity and available resources.
• Develops goals for the team and individual partners, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of work.
• Identifies process improvement opportunities and manages resulting change.
• Coordinates with Treasury Management Practice Executive, TM Consulting Manager, and staff to understand client expectations and the specific levels of support needed.
• Works with counterpart managers including Client Services, Account Implementation and Operations to establish and measure standards of performance required to meet business objectives and client expectations.
• Evaluates actual performance against expectations to identify areas for continuous improvement.
• Advocates for the group to ensure all necessary resources are provided to accomplish priorities.
• Develops staff, including coaching, conducting the performance management process, and providing input for staff training and development needs.
• Supports risk management objectives by managing RCSA, SOX Certification exercise, audit and other risk related activities for the business.
• Manages business support and administrative activities through oversight of relevant functions including :
• Treasury Management relationship review preparation
• Past due fees within group guidelines.
• Accuracy of requests for services and pricing / fees accuracy.
• Oversight for accuracy of information maintained on various systems for treasury management clients.
• Coordinate resolution of specific implementation or client service issues that are escalated to the consulting group.

Represent Treasury Consulting on the Client Services / Account Implementation working group by :

Knowledge :

Experience :

Previous experience managing one or more teams and adapting department plans and priorities to meet short-term service and / or operational objectives. Experience in change management or project management. Experience serving in a role that included direct client support / interaction.

Salary Range :

$123,400 - 216,000 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.