Technology Support Senior Specialist

Overview

Join to apply for the Technology Support Senior Specialist role at JPMorganChase

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

Job Description

As a Technology Operations II - Institutional Trader Support in our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators, you''ll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. You''ll play a key role in the care and support of customers, including proactive incident monitoring. In addition to valuable on-the-job experience, you''ll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

Responsibilities

• Monitor incoming tickets and manage tickets across North America
• Assist Front Office & Traders for technology issues
• Troubleshoot Virtual Platform environment Win10 and Win11 OS
• Quickly escalate issues to other support teams if necessary
• Maintain transparent communication with the client and relevant parties
• Multi-task between tickets and projects

Required Qualifications, Capabilities, And Skills

Preferred Qualifications, Capabilities, And Skills

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

Compensation and Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of any protected attribute, and we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans.

Job Function and Employment Details

Referrals increase your chances of interviewing at JPMorganChase. Get notified about new Technology Support Specialist jobs in Columbus, OH.

J-18808-Ljbffr