IT Help Desk Specialist

Job Description

A leading technology solutions provider in the engineering software industry is conducting a confidential search for an IT Help Desk Specialist . This team supports a global workforce and drives secure, reliable IT operations across U.S. and international offices.

Key Responsibilities

Serve as first-line technical support for on-site and remote employees across the U.S. and international offices.

Troubleshoot and resolve hardware, software, network, and infrastructure issues.

Configure, deploy, and track desktops, laptops, and peripherals.

Manage user onboarding / offboarding, hardware procurement, and system documentation.

Provide user training and create support resources.

Collaborate with vendors and internal stakeholders to maintain high service levels.

Qualifications

Associate degree in Computer Science, Information Technology, or equivalent work experience.

DataClear Certification (or equivalent recognized data-security credential) required.

Minimum 1 year of technical support or help-desk experience.

Strong troubleshooting skills for Windows / Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP / DNS).

Excellent customer service and ability to explain technical concepts to non-technical users.

Ability to lift and carry IT equipment up to 50 lbs.

Benefits

Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing.

Generous paid time off, holidays, and parental leave.

Flexible work options; position requires approximately 60% on-site presence.

Professional growth and development opportunities.