Patient Coordinator - Operation Mend

Description

The Operation Mend Program is seeking a full time Patient Coordinator to provide clinic and

administrative support for the Operation Mend program. Major duties include :

Coordination and scheduling of new and follow-up patient consultations,

appointments, labs, surgical procedures, and scheduling for Operation Mend.

Collaboration with UCLA physicians, social workers, and

clinical care teams to optimize the continuum of care for patients suffering psychological

and / or physical injuries.

Verify

new referral eligibility with the patient care teams and assist the patient coordinators

and other team members in creating concise and accurate patient files related

to their needs at UCLA Operation Mend.

Collect and manage all relevant clinical data (intake

forms, photographs, patient health history, labs, images, etc) prior to

consultations

Assist with coordination of video conferencing as needed

Obtain

insurance pre-authorizations; coordinate additional appointments and insurance

authorizations with other specialists as needed.

Coordinate lab tests.

Compile

and dispatch medical records to Operation Mend care team members in a timely

manner.

Be responsible for keeping up-to-date records, photos,

post-operative notes, and communicating directly with patients and caregivers

on a regular basis.

Work in coordination with colleagues at the other Warrior Care

Network sites to help assess programmatic components and assist in data

integration and process improvement.

Pay Range : $25.95 - $54.50

Qualifications

Skill in

multi-tasking, analyzing information, problems, situations, practices, and

procedures to define the problem, identify relevant concerns or factors,

identify patterns and tendencies, formulate logical and objective conclusions,

and recognize alternatives and their implications

Recognizing and understanding patient priorities for scheduling and

follow up

Skill in

establishing and maintaining cooperative and collaborative working

relationships with administrative, clinical and academic personnel using

diplomacy and confidentiality

Knowledge of Care

Connect

Proficient in

Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Working knowledge

of MCCS / PDM scheduling system

Knowledge of insurance

procedures, CPT and ICD-10 Coding

Working knowledge

of Salesforce

Demonstrated knowledge

of office procedures for specialty care as it relates to mental health,

including scheduling of appointments and procedures.

Extensive

experience in organizing workflow in order to accomplish established

objectives.

Excellent

verbal and written communication skills, with ability to edit documents using

proper grammar and syntax.

Ability to handle sensitive and difficult situations in a professional

and responsive manner.

Ability to develop priorities, meet deadlines despite interruptions, and

perform multiple complex assignments.

Ability to work independently on assignments with minimal supervision