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Dispatch Coordinator
Dispatch CoordinatorMason Technologies • Deer Park, NY, US
Dispatch Coordinator

Dispatch Coordinator

Mason Technologies • Deer Park, NY, US
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Job Description

Job Description

Company Overview

Since 2002, Mason Technologies has been a leader in technology integration, proudly certified as a Woman-owned Business Enterprise (WBE) both in NYC and nationally. With headquarters and a fully equipped warehouse in Deer Park, NY, an additional office in downtown NYC, and resources across the nation, we design, implement, and service innovative solutions in low-voltage structured cabling, audio visual systems, data centers, and unified security.

We serve a variety of industries including healthcare, government, higher education, finance, and business (both big and small). We're always aiming to build lasting relationships based on trust, respect, and a shared vision for a better future. Our founder, Jennifer Mason, has cultivated a family-like environment that emphasizes deep care and commitment to our people and the clients and communities we serve, forming the foundation of everything we do.

At Mason Technologies, diversity and inclusion drive our hiring, ensuring we bring together the most talented individuals regardless of race, age, religion, gender identification, or sexual orientation. If you want to have a career of unparalleled growth, a team with a family-strong bond, and an unmatched atmosphere of motivated and caring professionals, apply to Mason today!

Let’s craft a future together that's built upon integrity, equality, professional pride, the authentic spirit of our family, and a commitment to making the world a better place.

Our Comprehensive Employee Benefit and Perk Package :

  • Medical, Dental, and Vision Coverage : We provide comprehensive healthcare benefits to keep you and your family healthy and secure.
  • 401k with Matching : Plan for your future with our 401k program, featuring competitive company matching.
  • Paid Time Off (Holiday / Vacation / Sick / Personal) : Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.
  • Unlimited Growth Opportunities : We believe in fostering talent and providing opportunities for continuous professional growth.
  • Family-Friendly Company Events & Outings : We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties!
  • Bagel Thursdays & Tuesday Lunch Catering : Enjoy weekly treats with Bagel Thursdays and Tuesday Lunch catering at our offices!
  • Caring Ownership : We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment.

Position :

The Mason Family is seeking a highly organized and driven Assistant Dispatcher / Router to join our growing team. In this role, you’ll be at the heart of our daily operations—responsible for dispatching technicians, coordinating field teams, and ensuring smooth execution of assigned projects. If you're looking for a place that values your contributions, supports your growth, and rewards your hard work, there's no better opportunity than right here at Mason.

We believe in investing in our people—financially, professionally, and personally—to help you reach your full potential

Key Responsibilities :

  • Coordinate the daily dispatch of technicians and on-site personnel with precision and urgency.
  • Adapt quickly to dynamic situations and solve routing challenges in real time.
  • Maintain a strong understanding of ongoing projects to ensure efficient and accurate field direction.
  • Validate routing assignments to uphold our commitment to service quality and operational excellence.
  • Serve as a communication bridge between office staff and field teams to confirm daily schedules and requirements.
  • Identify scheduling conflicts, report them promptly, and implement effective solutions.
  • Analyze resource trends to better forecast over time and allocate personnel efficiently.
  • Manage and update internal systems used to assign tickets and route technicians appropriately.
  • Continuously update a database of technician skillsets to improve accuracy and effectiveness in routing.
  • Perform additional duties as needed to support operations.
  • Qualifications :

  • Exceptional organizational and time management skills
  • Strong verbal and written communication abilities
  • Proficiency in Microsoft Office, especially Excel
  • Experience working with CRM and ERP systems
  • Ability to manage multiple priorities in a fast-paced environment
  • Professional demeanor and a calm, solution-oriented mindset under pressure
  • A proactive attitude with a strong desire to learn, grow, and contribute
  • Willingness to work the hours necessary to get the job done right
  • Salary :   $50,000.00-$60,000.00 per year

    Job Type : Full-time, In-Person

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    Dispatch Coordinator • Deer Park, NY, US

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