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Customer Relations Coordinator

Customer Relations Coordinator

Marriott Vacations WorldwideScottsdale, AZ, US
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Coordinator Customer Relations

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners / guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Our Westin Kierland Villas location in Scottsdale, AZ, is looking for a Customer Relations Coordinator to join their Sales & Marketing team.

Pay : $14.70 / hour + commission / bonuses

Where great benefits lead to a life fulfilled.

  • Competitive Pay
  • Medical / Dental / Vision / 401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities
  • Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include :

  • Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
  • You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
  • Provides detailed information about property amenities.
  • Engages customers in conversation regarding their stay, property services, and area attractions / offerings.
  • Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
  • Addresses customers' service needs in a professional, positive, and timely manner.

    • Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Enjoy talking with guests by phone and / or in person with excellent written and verbal communication skills.
  • Always follow company policies and safety procedures.

    • To Become a Coordinator Customer Relations :

  • Available to work a flexible schedule to include weekends and holidays.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift / Carry / Push / Pull Items that Weigh up to 10lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

    • Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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    Customer Coordinator • Scottsdale, AZ, US

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