Front Desk Coordinator

Front Desk Coordinator

We are looking to add a Front Desk Coordinator to our growing team of professionals. Your primary responsibility will be handling all front desk daily activities, including check-in, check-out, and scheduling / client reception. Duties will include but are not limited to handling daily schedules for physicians, accommodate emergency patients, and coordinate laboratory services if necessary. Your role involves maintaining a well-functioning front desk, greeting patients warmly, and managing administrative tasks efficiently to support smooth clinic operations.

Full time. Multiple site urban, inner-city medical office practice. Requires prolonged standing, sitting, bending, stooping, and lifting.

Duties and Responsibilities

• Appointment Scheduling and Client Reception (Face-to-Face and Telephone)
• Answer incoming calls promptly and professionally, efficiently screening calls and relaying messages.
• Schedule and cancel appointments; input "no-shows" and "cancellations" in scheduler for patients calling only on NS; create and mail new patient packets.
• Scan Demographic forms into charts and keep charts neat, organized, mounted and up to date for each visit.
• Prints daily schedules for all physicians.
• Strategically place emergency patients into the schedule on an ongoing basis and confirm all data / insurance for walk-ins and add-ons.
• Provide laboratory delivery and pick-up coordination, if needed.
• Process third party forms and managed care plan information.
• Provides back-up support to check-out and phone scheduler.
• Confirms all data / insurance for walk-ins and add-ons.
• Performs daily Front Desk phone voice mail checking.
• Place phone on Night Call prior to leaving for the day (for after hours on-call Practitioner paging)
• Greets patients in a prompt, courteous and professional manner.
• Makes follow-up appointments.
• Collects and posts self-pays, co-payments and / or past due amounts.
• Completes and reconciles encounter forms batches for each day.
• Records and reconciles all monies collected accurately and deposits all money daily into safe.
• Completes blood and test requisitions, billing information updates or other transactions, if needed.
• Maintains recall system and mails postcards or conducts follow up visits accordingly.
• Calls monthly MCO enrollees for appointments (EPSDT), new, etc.
• Confirm next day's appointments.
• Verifies insurances on next day appointments.
• Faxes patient charts and appointments to Ones Stop or Jewel Newman office and complete / maintain logs of processed MR request.
• Inventory all forms and restock daily.

Professional Requirements

Job Type

Full Time

Schedule

Monday - Friday

Benefits

Education / Experience

Physical Demands

Working Conditions

Work is performed in an office environment.

Compensation

Salary range commensurate with education and experience.