At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals :
- Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
- Company leaders have many years of hands-on Field Service experience in this industry and many others
- Tremendous focus is placed on employee technical and leadership development
- Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
- Competitive benefits include : Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO / Vacation Plan, Medical, Vision & Dental & more
- Abundant technical resources including 24 / 7 Technical / Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
- Company-wide commitment to promoting a strong work / life balance
- An employer-of-choice for Veterans with technical backgrounds
The Project Leader will provide world class start-up leadership for large, high-profile orders of Liebert power equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC, Area / District Offices, and Area Managers.
DUTIES & RESPONSIBILITIES :
ROLE
Relies on extensive experience and judgment to plan and accomplish work related goalsRequires no direct supervisionLeads and directs the work of othersProvides guidance to others on complicated situationsFactory certified on a variety of products that interact with Liebert systems :
Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area ManagerCoordinate start-up and site testing activities for assigned projects before it begins
Review site testing requirements and service items provided on the sales orderReview customer or third-party test procedures, match to what was sold with the orderAssist and recommend man-power needs for the jobGather all documentation for job (submittals, as-built drawings, in-house test procedures)Tag equipment and open start-up & site testing ticketsInitiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipmentAttend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultantAssist contractors as required during installation of assigned projects
Coordinate Pre-Site meetings with contractorVisit site on regular basis as agreed upon, typically once per week for large jobsProvide phone support to contractor for technical questions during installationSupport start-up and site testing activities for assigned projects
Ensure sufficient man-power on site each day to perform start-up and site testing workAssist during start-up and site testing as necessary, depending upon man-power availability and site locationProvide first level of tech support assistance to speed up problem resolutionArrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times requiredMonitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service controlProvide daily status reports to Service management and sales repSupport District Offices, or Power Technical Support, as requested even for projects not directly assigned to by the Area ManagerAssist or coordinate PM's for large customers, as requested by District ManagerProvide phone or on-site support for remedial services callsProvide a first line of high-level technical support on-site for critical customer problem resolutionsInternational start-up or support as requested by Power Technical Support or Field ManagementTECHNICAL
Provide On-the-Job training and on-site direction to associates for assigned projectsConduct field customer training for assigned projects as requiredCommunicate with National Technical Support on equipment issuesKeep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service TipsSAFETY
Operate in a safe manner in accordance with published safety guidelinesMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines – “14 hours rule”Report all work related accidents or injuries within 24 hours to the appropriate personnelMust be a role model to fellow associates with regards to safety by setting a positive examplePoint out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are correctedADMINISTRATION
Coordinate assigned project completion, customer training, and close-out
Provide all test data and start-up reports in a final package to the customerCoordinate any additional training bought with the sales order, provided either by the Customer Engineer, Power Tech Support, or the Project Leader directlyProvide Time and Material quotes for customers or contractors for assigned projects, as necessaryCoordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as requiredGather all Service revenue (sales order and any additional PO's) & costs (labor, equipment, and subcontracted) for assigned projects and report to Power Technical Support for regular profit / loss reports to Service managementReview and process submittal drawingsLog all technical support telephone callsProvide accurate and timely reporting in accordance with published guidelines
Time cards, expense reports, mileage reports, ticket closure, forms, et al.Maintain company property according to company policies
Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer or contractor where applicableCoordinate and attend customer or contractor meetings as requiredMaintain customer satisfaction rates according to company guidelinesPERFORMANCE
Complete all work in an efficient and timely mannerCapable of making strong decisions, technical and commercial, under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate according to company guidelinesAdhere to company dress code and safety regulationsUnderstand and comply with company startup / escalation process and proceduresIn all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
Maintain proper and adequate level of internal communicationsAbility to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.Conduct themselves in a high degree of professionalism, and of service deliveryAbility to handle stressful situations and provide a calming effect to customerHigh level of diplomacy when interacting with internal and external customersKNOWLEDGE, SKILLS & ABILITIES :
Required experience (one or more of the following)
ASEET – preferredASMETSix years military experience in a related fieldEquivalent industry experienceJob progression requirements
Minimum 5 years as a CE IV or Project Management experienceProduct certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart)Meet all aspect of your current job descriptionInterpersonal Skills
ProfessionalReliableTeam PlayerMastery of electrical / electronic test equipment and theoryMust be able to read and interpret electrical one-line diagrams and blueprintsIn all aspects of the job, need to lead by example, and held to a higher standard of conduct
Product certifications up to dateMeet all aspects of the job descriptionPerformance evaluation rating of meets all aspects of job requirement or betterConsistent performance and customer relation skillsTechnical skills
Ability to make an immediate site evaluation, skills to include : environmental temperature, and general operating conditions without supervisionAbility to summarize and report all work related tasks performedAbility to give technical assistance via the telephone to customers on a regular basisProvide phone or on-site technical support to junior level associatesIndependently evaluate, recognize and recommend acceptable customer solutions based upon site evaluationRecommend and direct activities at a customer site by leading technical activities of other techniciansProvide on-site customer consultation, must be able to present themselves as an expert in the fieldCapable of providing project leadership and on-site direction for assigned projectsProvide expert site evaluation for Liebert Power Products and related systemsAssist Liebert Engineering and National Tech Support with site evaluations, site visits, and recommendations / solutions as requiredExpert in site acceptance testing procedures and equipmentStrong skill sets :
Strong communication skills
Ability to communicate with all levels within the customer organizationStrong verbal communicationExcellent written skillsAble to manage stressful situationsDiplomacyTroubleshooting skillsSafety proceduresStrong organizational and planning skillsExcellent time management ability, capable of working without direct supervisionComputer skills
Advanced word processing, report generationSpreadsheet processingElectronic mailTest equipment and data analysis programsFamiliarity with computer networksMechanical aptitudeWORKING CONDITIONS :
Minimum of 90% domestic travel is required.International travel as directed by Power Technical Support or Field OperationsHour / Day on-call availability through a national paging systemFlexible schedules (weekends, evenings, and holidays)Valid driver’s licenseValid U.S. passport requiredDeployable in the event of emergenciesPHYSICAL REQUIREMENTS :
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Notes : Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORS
Own ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentAt Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com / Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.