Customer Service Representative

Yellowstone Local is proud to represent AAA Home Services, an industry leader in residential trades.

Step into a fast-paced office where your voice matters, and your work makes an immediate impact . If you thrive on problem-solving, love helping people, and are ready to join a family-run company that's been trusted for over 55 years, this is your shot.

What’s in it for You?

Pay Range : $16.50–$18.00 / hour, depending on experience

Schedule :

Full-time (31–40 hours per week)

Monday through Friday

8-hour day shifts (7 : 30 AM–4 : 00 PM)

Rotating weekends

Year-round work, no seasonal layoffs

Perks :

Overtime opportunities

Annual bonuses

Performance-based bonuses

Why You’ll Love It Here

Family-owned and operated for over 5 decades. Your coworkers feel more like teammates

Zero high-pressure sales. We focus on taking care of customers the right way

Work in a stable, supportive office with strong team energy

You'll be trained from the ground up, so no experience? No problem.

You'll play a key role supporting 25 techs across plumbing, HVAC, electrical, and appliance repair

Your New Role

Based out of our O’Fallon, MO office (827 West Terra Ln) , you’ll serve as the frontline voice for customers within a 15-mile radius, helping connect them with our team of expert technicians. This role is in-person and deeply rooted in the local St. Charles County community we’ve proudly served for over 55 years.

Answer and route inbound customer calls with accuracy and professionalism

Schedule service appointments for technicians in plumbing, HVAC, appliance repair, and electrical

Provide friendly, informative support using internal scripts and procedures

Offer basic technical assistance and troubleshooting guidance

Follow up on customer needs and ensure quick problem resolution

Hiring Expectations : Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

High school diploma or equivalent

Less than 1 year of customer service or call center experience (we’ll train you!)

Strong communication and problem-solving skills

Comfortable using phones and basic computer systems

Ability to stay composed in a fast-paced environment

Must be able to work rotating weekends

AAA Home Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange