Customer Service Representative

Customer Service Representative (CSR) Position

At Lafayette Animal Hospital, we believe every pet deserves compassionate, high-quality care and every client deserves to feel supported by a friendly, knowledgeable team. We're a busy, small-animal practice in the heart of Portsmouth, NH, with a dedicated staff that values teamwork, positivity, and a great sense of humor.

Position Overview : We're looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our front desk team. The CSR is the first friendly face our clients see and a key part of delivering an excellent client experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and loves both people and pets.

Compensation : $18.00 - $20.00+ / hour based on experience

Key Responsibilities :

• Greet clients and their pets with warmth and professionalism
• Answer phone calls, schedule appointments, and manage client communications
• Check clients in and out for appointments and procedures
• Process payments and maintain accurate records
• Support the medical team by coordinating client needs and ensuring smooth workflow
• Maintain a clean, welcoming reception area

Qualifications :

What We Offer :

Requirements :