Bilingual Customer Service Representative

Dispute Resolution Specialist I (Bilingual – English / Spanish)

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Addison Group is partnering with our client to hire for this position.

Location : McLean, VA (Hybrid after training)

Schedule : Monday–Friday, 9 : 00am–6 : 00pm EST (1-hour lunch)

Type : Contract-to-Hire (long-term, conversion once training is complete)

Pay Rate : $23.00 / hr - $24.00 / hr (contract); $50k - $55K annual salary upon conversion

Benefits : Medical, Dental, Vision, 401(k)

About the Role :

Our client is seeking a Bilingual Dispute Resolution Specialist I to join their growing team. This position begins as a customer support–focused role, where you will guide consumers through a structured dispute resolution process. With training and experience, you will have the opportunity to move into more advanced case management responsibilities.

This is a great opportunity for individuals with progressive contact center experience who thrive in a fast-paced, mission-driven environment.

Training & Work Setup

• Initial 3–6 weeks in-office training (structured with scripts and guidance)
• After training, schedule shifts to hybrid (2 days in-office, 3 days remote per week)

Key Responsibilities :

Candidate Profile :

Why This Opportunity

How to Apply

Please submit your resume highlighting :

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request