Client Services Supervisor

Job Description

Job Description

Lead. Inspire. Excel. Delta Dental of Missouri is looking for a dynamic Client Services Supervisor to drive team success and create a positive work environment. In this role, you'll track performance metrics, coach and develop team members, manage escalations, and lead process improvements to enhance client experiences. With a focus on growth and innovation, you'll have the opportunity to make a meaningful impact. Bring your leadership skills and passion for excellence to our team-apply today!

Responsibilities :

1. Tracks and analyzes performance indicators to ensure team success in meeting goals. This work may include but is not limited to :

• Generating and analyzing regular reports, identifying trends and areas for improvement;
• Recommending and executing solutions to ensure goals and metrics are achieved;
• Identifying and escalating systemic trends impacting team performance;
• Participating in process improvement initiatives for the department.

2. Provides coaching and development to direct and indirect reports. This work may include but is not limited to :

3. Conducts performance reviews and performance management discussions with all team members. This work may include but is not limited to :

4. Handles escalated issues from the Client Services team. This work includes but is not limited to :

5. Leads the execution and implementation of process improvements, intradepartmental process efficiencies and system changes. This work may include but is not limited to :

6. Manages staffing requirements for the team including hiring and onboarding team members. This work may include but is not limited to :

Qualifications :

Competencies :

Environment :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands and arms to handle, feel, reach and operate a computer.

Disclaimer :

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties or responsibilities that will be required. The organization reserves the right to modify this job description at any time; including assigning or reassigning job duties or deleting this position at any time.