Hotel Guest Service Representative

Job Description

Job Description

Hotel Guest Service Representative, Tru by Hilton Madison West

Join a 2025 USA Today Top Workplace Winner!

Starting at $16.00 / hour, experienced candidates may qualify for a higher wage

Flexible availability required on Monday to Friday, Weekends and Holidays

Open to Morning and Evening shifts

Why Youll Love Working Here

The Hotel Guest Service Representative position is more than a job, its a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment weve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Tru by Hilton Madison West.

How Youll Make An Impact

The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the propertys phones, making reservations, checking guests in / out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests requests and complaints to meet and exceed guest expectations
• Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Likes

What Will You Get At NCG Hospitality?

The Tru by Hilton Madison West is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Team Member Perks

Health & Wellness Benefits

Financial Support

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.