Shipping Lead, ECommerce

E-Commerce Shipping Specialist

Hi, we're Stumptown. We're a coffee company, and we source, roast, taste, package, sell, deliver, brew and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving but uncompromising in our commitment to quality. We work hard, collaborate constantly and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people and getting things done, this just might be the place for you.

This position is an intricate part of the operations team and will be responsible for fulfilling all duties related to e-commerce shipping. This person will work closely with the Production, Logistics and Direct to Consumer (DTC) teams to ensure orders are being fulfilled in a timely manner while maintaining high quality standards. The position is also responsible for ensuring all orders are shipped out accurately and on time.

Essential Functions :

• Organize and carry out the packing and fulfillment of each order placed through the website. This includes all coffee subscriptions.
• Collaborate with, and delegate to, a rotating group of production techs to ensure that each package is properly labeled, accounted for, and out the door on time.
• Follow through on all packages until they leave the roastery, ensuring accurate and timely pickup. Deliver packages to the post office or UPS in some circumstances.
• Develop and maintain a working relationship with USPS and UPS drivers. Assist drivers when packages are picked up each night.
• Communicate with all members of Stumptown's e-commerce team (DTC team, Production Managers, and Digital Marketing department), both verbally and via email.
• Work with Logistics team to order and maintain inventory for shipping supplies (boxes, tape, labels, etc) as well as e-commerce specific collateral.
• Utilize NetSuite and Google Sheets to track order numbers and identify trends. Use data to prepare for future order volume.
• Maintain a clean and organized work space each day in the shipping area.
• Assess shipping tasks for each day and complete them in order of importance; multi-tasking and adjusting on short notice.
• Maintain an even demeanor while dealing with shipping deadlines and any emergencies that arise.
• Demonstrate care and patience when packing boxes, ensuring that items do not break in transit.
• Use customer feedback (provided by DTC team) to identify patterns in packaging issues, and find creative solutions for those issues.
• Work a flexible schedule during holidays, including overtime when necessary.

Supervisory Responsibilities :

Qualifications :

Physical Demands :

Work Environment :

At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers and communities. We know that embracing diversity makes us stronger, enriches our culture, and allows us to grow together. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at jobs@stumptowncoffee.com or by calling (855) 711-3385. We are proud to be a B Corp and equal opportunity employer.

Pay Transparency & Benefits : The target base compensation for this position is $22 / hr. Stumptown Coffee offers a comprehensive employee benefits program, including : medical, dental and vision insurance; Employee Assistance Program (EAP); Flex Spending Accounts; company-paid and supplemental Life Insurance, Accident, Hospital, Critical Illness and Long Term Disability insurance; Paid New Parent Leave; Short-Term Disability insurance or paid leave programs; 9 paid holidays (plus 1 personal holiday); vacation; sick leave benefits; and, paid HumansKind (Volunteer) hours. And an amazing employee discount! Additionally, we offer a 401(k) savings plan which includes an employer match of 100% for the first 3% of earnings that you contribute plus 50% of the next 2% you contribute.