General Manager

Potomac Family Dining GroupLanse, Michigan, United States, 49946

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POSITION SUMMARY : This position is under the direct supervision of the Area Director of Operation or Executive General Manager and provides restaurant leadership in accordance with established company standards.

ESSENTIAL DUTIES AND TASKS :

Manages Restaurant Environment

Ensures prompt, friendly service according to company guidelines

Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience

Ensures the immediate response and correction of all verbal, email, and social media guest complaints

Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues

Teaches and enforces alcohol awareness and builds a positive relationship with local authorities by seeking their assistance in alcohol related issues

Maintains adequate inventory levels

Ensures product preparation and presentation uncompromisingly meeting company standards

Effectively oversees / schedules associates to meet sales demands

Maintains effective safety and security programs according to company policy and government standards

Promotes and manages restaurant organization, cleanliness and sanitation

Manages community marketing, bringing the neighborhood back to the “Applebee’s Neighborhood Grill & Bar”

Actively participates in the community to increase sales and enhance the awareness of PFDG

Implements and executes all incentive contests and educates associates on promotions and new menu offerings

Manages Assistant Manager, Associate Manager(s), Team Lead(s) and Team Member performance

Maintains Team Member and administrative functions as related to a manager role

Effectively manages Front of the House and Back of House operations

Responsible for all opening and closing procedures of the restaurant

Manages standards and commitment to quality

Responsible for the managing of all daily and weekly reports

Fosters teamwork by building effective teams committed to restaurant and organizational goals

Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image

Development of Assistant General Manager, Associate Manager(s), Team Lead(s), and Team Members for growth within the company

Performs other related duties as required and assigned

EQUIPMENT / COMPUTER SKILLS :

Computers

Phones

Scanners

Photocopiers

filing cabinets

fax machines

Microsoft Suite

Applebee’s systems and software

SUPERVISORY RESPONSIBILITY : Back of House and Front of House Associate Managers, Assistant Managers, Team Leads and Team Members

MINIMUM QUALIFICATIONS :

Bachelor’s Degree in Business or equivalent education and / or experience;

Three to five (3-5) years of guest service experience;

Three to five year of prior management experience, preferably in a casual dining setting

Demonstrated ability to grow sales and manage a Profit & Loss Statement

Positive attitude and the ability to handle highly difficult guest interactions;

21+ years old

ServSafe Alcohol and Food Certification a plus

Reading, writing, basic math and verbal communication skills in English is required

Bi-lingual experience a plus

Reliable transportation and Government Issued Driver’s license required

Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays

Ability to pass company background check

Passion for the industry

KEY COMPENTENCIES :

Passion for Hospitality

Highly Trusting

Organized

Detail oriented

Demonstrates care and concern

Developer of others

Goal Orientated

PHYSICAL DEMANDS :

Mobility required during the entire shift

Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length

Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over

Must be able to speak clearly and listen attentively to guests and other employees

Travel : Estimated amount of travel is negligible

WORKING CONDITIONS : Subject to wet floors; loud noises; fast-paced; outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PIf1aa6e386fe1-30511-38895959

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General Manager • Lanse, Michigan, United States, 49946

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