Support Analyst

VirtualVocationsSaint Paul, Minnesota, United States

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A company is looking for a Support Analyst.

Key Responsibilities

Respond to, log, and resolve customer's service tickets using an Incident Management System

Determine if additional routing or escalation of a service ticket is required

Create and distribute support communications to promote user self-help

Required Qualifications

1-2 years of experience as a Support Analyst

Ability to quickly learn new technology and products

Experience with all Microsoft applications

A self-starter able to work independently and in a team environment

Knowledge of customer service principles

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Support Analyst • Saint Paul, Minnesota, United States

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