Customer Service Supervisor

JOB DESCRIPTION

Key Responsibilities

• Lead and mentor a team of customer service representatives, setting clear performance goals and providing regular feedback.
• Manage daily customer service operations, including order processing, inquiries, and issue resolution.
• Handle escalated customer complaints and complex problems with a focus on quick and effective solutions.
• Collaborate with other departments, including sales, operations, logistics, and quality control to ensure a seamless customer experience.
• Take ownership of customers' issues and follow problems through to resolution.
• Create effective customer service procedures, policies, protocols, and standards.
• Develop and maintain customer satisfaction goals and coordinate with the team to make sure those goals are being met.
• Track key performance metrics and report on team performance to senior management.

Qualifications

PHYSICAL REQUIREMENTS & WORKING CONDITIONS :

Pay :

Benefits :

Mantrose Haeuser co., Inc. / Profile Food Ingredients is an Equal Opportunity Employer and is willing to provide reasonable accommodation to qualified individuals with disabilities, unless doing so would cause undue hardship.