General Manager

Overview

This position is responsible for the overall management, coaching, development, and retention of salon managers to ensure quality brand delivery to achieve desired results.

• Manages the selection, training, assessment, and development of high-quality salon managers to assure maximum effectiveness, motivation, and retention.
• Directs the implementation and communication of tools and resources to help salon managers achieve brand measures and other key measures to grow their salons and achieve profitability.
• Directs the implementation and communication of salon operations processes to ensure compliance with established standards and brand strategy.
• Coaches and provides feedback to salon managers to improve brand delivery and salon operations.
• Provides strategic direction to salon managers related to the identification and support of underperforming salons to ensure opportunities are addressed in a timely manner and plans are in place for improvement.
• This position supervises salon managers.

Qualifications

This position description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an exhaustive list of all responsibilities, activities and skills required of the position and people in the position.

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