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Regional Operations Manager
Regional Operations ManagerGrand Fitness • Stafford, VA, US
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Regional Operations Manager

Regional Operations Manager

Grand Fitness • Stafford, VA, US
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Job Description

Job Description

Description : Overview

Grand Fitness Partners (GFP) operates 80+ Planet Fitness locations across South Florida, California, Northern New Jersey (including Pennsylvania), and Virginia, serving 600K+ members. GFP is committed to delivering high-quality, accessible fitness experiences in a welcoming and non-intimidating environment.

We are looking for a hands-on, people-first leader to take on the Regional Operations Manager role. This position is designed to bring leadership closer to our customers while ensuring operational excellence and team development across 5-7 club locations. In addition to overseeing multiple locations, the Regional Operations Manager will directly manage one club and provide in-person support 2-3 times per week to improve customer satisfaction and develop teams.

Key Responsibilities

Club Management (30%)

  • Serve as the General Manager of one club while overseeing 4-6 additional locations.
  • Ensure smooth daily operations by maintaining high service and operational standards.
  • Address facilities maintenance and resolve operational challenges quickly.
  • Drive membership growth and retention through customer engagement and outreach.
  • Ensure clubs maintain cleanliness, safety, and compliance with company policies.

Team leadership & Development (25%)

  • Lead, coach, and develop teams to strengthen leadership and operational effectiveness.
  • Implement and oversee Individual Development Plans (IDPs) and Performance Improvement Plans (PIPs) for General Managers and Assistant Managers.
  • Identify and cultivate future leaders within the organization.
  • Reinforce and validate training programs to ensure consistency in team competency and customer service.

    • Financial Management (20%)

  • Manage P&Ls, budgets, and financial performance for assigned clubs.
  • Assist with staffing levels, ensuring each club is adequately resourced for optimal performance.

    • Club Support & Marketing (15%)

  • Collaborate with Field Marketing Specialists and General Managers to execute local marketing strategies that drive club growth.
  • Provide on-site support at clubs 2-3 times per week.
  • Support new club openings, ensuring a seamless and successful launch.

    • Operational Oversight (10%)

  • Ensure compliance with all health, safety, and company policies.
  • Promote a safe and healthy environment for both members and staff.
  • Monitor operational efficiency and drive continuous improvement.
  • Assist with club re-equipment and upgrades as needed.

    • Successful external candidate will be required to successfully pass criminal background check in accordance with state, local and federal laws

    Requirements :

  • Proven experience in multi-unit management, preferably in the fitness, hospitality, or retail industry.
  • Strong leadership and coaching skills with a passion for team development.
  • Financial acumen with experience managing P&Ls and budgets.
  • Ability to travel within the assigned region regularly (2-3 times per week).
  • Excellent problem-solving and decision-making abilities.
  • Strong communication and interpersonal skills.
  • Ability to thrive in a fast-paced, customer-focused environment.
  • Willing to obtain CPR / AED Certification (training provided by Planet Fitness).
  • Ability to lift up to 50 pounds.
  • Ability to stand and walk for extended periods.
  • Willingness to work with cleaning chemicals and materials.

    • Tools, Systems & Equipment Used

  • ABC, FRM, Power BI, Yoobic, Upkeep and MS
  • Capable of working extended hours, weekends, and late evenings
  • have reliable transportation. Position requires driver's license check.

    • Compensation details : 65000-65000 Yearly Salary

    PI44a44d1d9b2b-25405-38818664

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    Operation Manager • Stafford, VA, US

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